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Contact us

Contact us

We're currently experiencing a large number of calls at the moment and are working through the most urgent check-in dates. We recommend you read our Corona Virus FAQ page if your query is regarding your stay or booking throughout the virus.

We would really appreciate it if you could consider emailing us instead of calling on Please only call us if you are due to stay in the next 10 days, but you can still email us. We’ll do our best to get back to you in approximately 24 hours. If you would like to make a booking you can still do so online or contact our Guest Experience Team. 

Thanks for your patience during this difficult time.

Call us: 0117 204 7830


Office opening Times: Monday to Friday, except Bank Holidays, 9am - 6pm

Find out more about how we select our places and our ethical commitments here, or find the answers to some FAQs.

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Quetions about a booking?

If you have any questions about an existing booking, please email with your booking reference number or call us on 0117 204 7830. 

Media and marketing

For any media or marketing enquiries please email:

Write to us or drop in for tea

Canopy & Stars, Merchants House, Wapping Road, Bristol, BS1 4RW

Feedback about your stay?

The day after you stayed, you should have received an invitation to fill out our feedback survey, but if you never got it or there's something you'd like to add, please email or call us on 0117 204 7830.

We pick our places very carefully, so if there's something that you loved or were unhappy with, we'd like, in fact we need, to know. If you have a complaint, talk to your host at the time if you can, as many issues can be easily resolved during your stay. If you feel a place or our service failed to live up to expectations, we'll talk to everyone involved to get a full picture and try to find a solution that works for all.   

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Meld je aan voor onze nieuwsbrief om de eerste te horen over onze nieuwste plaatsen, speciale aanbiedingen en wedstrijden zijn.